Support
Need a hand, found a bug, or have a question? We read every message.
Or write to us directly at support@polson.app. We aim to reply within a few days.
Common questions
How much does Polson cost?
You can play one circuit free every day. Everything else unlocks with a single one-time purchase — there is no subscription and no recurring fee.
I bought a pack but it isn’t showing. How do I restore it?
Open the app, go to the store or paywall screen, and tap Restore Purchases. Make sure you’re signed in with the same Apple ID you used to buy. If it still doesn’t appear, email us and we’ll sort it out.
How do I get a refund?
Purchases are handled by Apple, so refunds are requested through Apple at reportaproblem.apple.com. If something went wrong on our end, let us know and we’ll help.
How do I delete my account and data?
In the app, go to Account → Delete account. This permanently deletes your account, revokes your Sign in with Apple token, and removes your data from our systems. It cannot be undone, and it does not refund past purchases.
What data does Polson collect?
Only what the app needs to work — your gameplay progress and which packs you own — synced to your account. We don’t collect your name or email, we don’t use ads or trackers, and we never sell your data. Full detail is in our Privacy Policy.
Does Polson work across my devices?
Yes. Sign in with Apple and your progress syncs across the iPhones and iPads signed into your Apple ID.
Polson is provided by Ricky Chopra. Contact: support@polson.app